Effective Date: 1 December 2025
Gigevate B.V. is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, disclose and protect your personal information when you use our platform and services. It also explains your rights and choices regarding your personal data in accordance with the General Data Protection Regulation, UK GDPR, POPIA and other applicable privacy laws.
By accessing or using Gigevate, you agree to the terms of this Privacy Policy. If you do not agree, you must not use our services. We may update this Privacy Policy from time to time. The most recent version will always be posted with an updated effective date. We encourage you to review it regularly.
1.1 Definitions
Personal Information means information relating to an identifiable living natural person. This includes
Identity details such as names, contact numbers and email addresses
Demographic information such as age and nationality
Device and location data such as IP addresses and browser type
Profile data such as photographs and bio information
Communications such as private messages
Financial information such as payment or transaction data provided through Trustap
Opinions or preferences submitted through forms or support channels
Sensitive information where voluntarily provided and permitted by law
1.2 Information We Collect
We may collect
Personal information you provide directly including registration details, profile information, booking data and uploaded content
Usage data such as IP address, device type, access times, pages viewed and interactions
Cookies and tracking data to improve functionality and experience
1.3 How We Collect Information
We collect information
Directly from you when you register, create a profile, make a booking or contact support
Automatically through cookies and analytics tools
From third party integrations such as social login providers
From Trustap for payment status and dispute related information
2.1 Consent to Processing
By using Gigevate and submitting personal information you consent to the processing of your data as outlined in this Privacy Policy.
2.2 Withdrawal of Consent
You may withdraw consent by contacting us at info@gigevate.com. Withdrawing consent may affect your ability to use certain features.
We process your personal information for the following purposes
To deliver platform services including bookings, payments, visibility features and communication
To improve the platform through analytics, testing and feature development
To personalise user experience including recommendations and notifications
To respond to enquiries and provide support
To comply with legal obligations and prevent fraud or abuse
3.1 Legal Basis for Processing
We rely on
Performance of a contract
Your consent
Legitimate interests such as platform improvement and safety
Legal obligations including financial record keeping
4.1 Data Storage
Your information is stored on secure servers located in compliant data centres. Service providers must follow industry best practice.
4.2 Data Retention
We retain information as long as necessary for the purposes stated in this Policy or as required by law. When information is no longer needed we delete, de identify or anonymise it.
4.3 Security Measures
We use
Encryption
Role based access controls
Secure payment systems such as Trustap
Firewalls and routine security assessments
Two factor authentication where applicable
No system is completely secure although we take appropriate measures to protect your information.
5.1 Third Party Service Providers
We may share information with trusted partners such as
Trustap for payments and escrow
Hosting and cloud service providers
Analytics and security tools
Customer support systems
These providers only process information according to our instructions.
5.2 Business Transfers
If Gigevate undergoes a merger, acquisition or restructuring, personal information may be transferred under this Privacy Policy.
5.3 Legal Requirements
We may disclose information if necessary to
Comply with legal obligations
Respond to lawful requests from authorities
Protect Gigevate’s rights, users, property or safety
You have the following rights
Right of access
Right to correction
Right to deletion
Right to restrict processing
Right to object to processing
Right to data portability
Right not to be subject to automated decision making
To exercise your rights, contact info@gigevate.com. We may need to verify your identity before fulfilling your request.
7.1 GDPR for EU Residents
If you reside in the EU or EEA you may exercise all rights listed above and submit complaints to your local data protection authority.
7.2 UK GDPR for United Kingdom Residents
Users in the UK may exercise equivalent rights under UK GDPR and may contact the Information Commissioner’s Office.
7.3 CCPA for California Residents
We do not sell personal data. California residents may request
Access to collected data
Deletion of personal data
Requests may be sent to info@gigevate.com.
7.4 POPIA for South African Residents
South African users may
Be notified of data collection
Withdraw consent
Access or correct information
Request deletion
Object to processing
Requests may be submitted to info@gigevate.com.
Your information may be stored or processed outside your country.
We use GDPR compliant safeguards including
Standard Contractual Clauses
Data processing agreements
Approved transfer mechanisms
For UK users we comply with the UK International Data Transfer Addendum.
Gigevate is not intended for individuals under 18. We do not knowingly collect information from minors. If we become aware that information has been collected from a minor, we will delete it.
Gigevate uses cookies to
Enable essential platform functions
Improve user experience
Analyse and optimise performance
Support security features
Users may manage cookie preferences in browser settings. See our Cookie Policy for more detail.
We may update this Policy when necessary. The updated version will include the new effective date. Continued use of the platform indicates acceptance of the updated version.
If you have questions, concerns or requests regarding this Privacy Policy, contact us at
Gigevate B.V.
Waldorpstraat 5
2521 CA ’s Gravenhage
Netherlands
Email: info@gigevate.com
Thank you for entrusting Gigevate with your information. We are dedicated to maintaining the privacy and security of your data as we continue to provide innovative marketing solutions for the electronic music industry.
