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ESCROW & PAYMENT POLICY

Effective Date: 1 December 2025
Gigevate B.V.

 

This Escrow & Payment Policy explains how payments, escrow, releases, disputes, cancellations and refunds work on the Gigevate platform in connection with Trustap’s secure transaction technology. It is incorporated by reference into the Gigevate Terms of Service Booking Terms Organiser Agreement and Artist Agreement.

Through this Policy Gigevate explains the flow of funds timelines responsibilities of Users refund triggers dispute procedures and security practices that protect both Organisers and Artists.

 

1. ESCROW PAYMENT OVERVIEW

1.1 What is Escrow
Escrow is a secure payment method in which an independent third party holds funds until agreed conditions are met by both sides. Trustap provides this escrow-style payment system for Gigevate. Trustap Help Centre

1.2 How Trustap Works with Gigevate
When an Organiser requests a booking and both parties sign a Digital Agreement, the Gigevate platform directs the Organiser to pay the full booking amount into Trustap escrow. Trustap holds that payment in a secure vault until the Artist fulfils their obligations and both parties confirm delivery. Trustap will only release funds once conditions are satisfied or when the dispute period has passed without complaint. Trustap+1

Trustap’s model supports confident payment interactions even between users who do not know one another. Funds are held safely to prevent scam risk. Trustap

 

2. PAYMENT FLOW ON GIGEVATE

2.1 Initiating a Payment
Organisers must pay the full agreed amount into Trustap escrow before a booking is active.

2.2 Escrow Holding
Trustap securely holds funds until the performance is successfully completed and confirmed.

2.3 Release Conditions
Funds are released to the Artist when either

  • Both parties confirm completion, or

  • The standard complaint period expires without an active dispute.

Trustap uses automated processes including fraud detection and optional human review to protect transactions. Trustap

2.4 No Direct Access by Gigevate
Gigevate does not hold funds or control the release of funds. All financial movement is managed by Trustap.

 

3. FEES AND DEDUCTIONS

3.1 Escrow Fees
Trustap charges an escrow fee which is displayed to Organisers before payment. This fee covers payment processing secure holding mediation and dispute resolution support. This is separate from any platform booking fees and payout fees.

3.2 Artist Payout Fees
Trustap may apply a payout method fee (e.g. bank transfer, PayPal). These fees are not controlled by Gigevate and are disclosed upfront.

3.3 Fee Transparency
All fees will always be shown to Users before checkout so there are no hidden charges.

 

4. DISPUTES AND RESOLUTION

4.1 Trustap Dispute Handling
In the event of a complaint (e.g. late arrival incomplete service breach of contract), the platform lets Artists and Organisers submit evidence. Trustap mediates impartially and independently, reviewing Digital Agreements communication logs and attached evidence. Trustap

4.2 Finality of Decisions
Trustap’s ruling on refunds partial refunds or full payouts is final and binding in the context of escrow release. Gigevate cannot override Trustap’s decision.

 

5. REFUNDS AND CANCELLATIONS

5.1 Cancellation Scenarios
Refund rules follow the Booking Terms and Trustap’s complaint process:

  • Organiser cancellation before deadlines may lead to full refund minus booking fee

  • Artist cancellation triggers refund minus platform fees

  • Force majeure follows reduced fee refunds

5.2 Refund Timing
Refund timing depends on Trustap processing time the complaint outcome payout method and financial provider clearing times.

5.3 Incorrect Payment Details
Trustap and Gigevate are not liable for delays caused by incorrect payout information provided by Users.

 

6. SECURITY, FRAUD PROTECTION AND COMPLIANCE

6.1 Trustap Security Model
Trustap partners with Stripe and leverages identity and fraud tools to minimise risk of unauthorised transactions. Stripe

6.2 Protection Against Scams
By holding funds in escrow until performance completion or expiry of complaint windows, Trustap significantly reduces the risk of transactional fraud.

6.3 AML and Compliance
Trustap uses anti-money laundering controls and identity verification as part of its compliance framework designed to protect users and platforms. Trustap

 

7. DISPUTE EVIDENCE GUIDELINES

Users should provide clear documentation including

  • Chat history timestamps

  • Photos or videos from the event

  • Contracted agreements (Digital Agreement details)

  • Witness statements where applicable

Trustap reviews all evidence impartially as part of the dispute resolution process.

 

8. GOVERNING LAW AND PAYMENT RIGHTS

This Escrow & Payment Policy is governed by the laws that apply to Gigevate’s Terms of Service and Booking Terms. Trustap operations are subject to their contractual terms which Users agree to when initiating payments.

EU Users may exercise statutory rights under local consumer protection law.

 

9. CONTACT INFORMATION

For questions about escrow payments refunds or disputes contact:

Gigevate B.V.
Waldorpstraat 5
2521 CA ’s Gravenhage
Netherlands
Email: info@gigevate.com

 

For Trustap support visit: https://www.trustap.com/ or consult Trustap’s Help Centre for transaction specific queries.