The Gigevate booking flow is designed to guide artists and organisers through a clear professional process from first contact to completed payment.
Every step is structured documented and protected so both sides can focus on delivering great events without unnecessary risk or confusion.
Electronic music thrives on creativity, connection and community. Sustainable careers and professional events however require clarity. Without structure misunderstandings become common. Trust becomes fragile and working relationships suffer.
Gigevate was built to support the scene by removing uncertainty not creativity. The goal is simple. Make bookings feel clear, fair and intentional for everyone involved.
The Gigevate booking flow is designed to guide artists and organisers through a clear professional process from first contact to completed payment.
1
An organiser creates an event and sends a structured booking request to an artist. Event details expectations and the proposed fee are visible before anything is agreed. Nothing is binding at this stage and no payment is required.
2
Both parties align on the final booking terms inside the platform. All details are confirmed clearly so expectations are shared before moving forward. The booking becomes intentional and professionally confirmed.
3
Once terms are agreed the organiser completes payment through Gigevate. The funds are secured & held safely until after the performance takes place. The artist knows the payment is protected before the event.
4
After payment is secured in app communication becomes available. Artists and organisers coordinate technical requirements set times and final logistics. All communication stays linked to the booking.
5
The artist performs at the event as agreed by both parties. Because payment is already secured both sides can focus fully on delivery. The experience happens without financial uncertainty.
6
After the performance is completed the secured funds are released to the artist. The booking is marked as completed and added to both profiles. This closes a clear and transparent booking cycle.
The electronic music scene runs on trust but payments often put that trust at risk.
Escrow protects the full booking amount in a secure holding account so neither side carries unnecessary pressure.
Organisers know the money is reserved. Artists know they will be paid.
Everyone can focus on the event instead of financial uncertainty.
You pay the full amount into escrow and it stays locked until the event is completed. You never risk sending money to someone who does not show up. Every booking has a clear money trail and you stay in control from offer to payout.
You know the organiser’s payment is already secured in escrow before you perform. No more failed deposits or unpaid gigs. Once the performance is confirmed on Gigevate the payout is triggered and your money starts moving to your account.
Both sides are protected from start to finish. No one can touch the money early and funds only move after the gig is confirmed. If there is ever a dispute the money stays in escrow while the issue is reviewed so the scene can keep moving with trust.
Payment security is a core part of how Gigevate works. Every booking follows a protected payment flow designed to ensure clarity trust and fairness for both artists and organisers. Funds are secured before the performance and only released once the booking is completed. This removes uncertainty prevents last minute issues and allows both sides to focus on delivering a great event.
This page covers the booking flow at a high level. For a detailed breakdown of how payment protection works including when funds are held released and protected explore the full payment guide.
Payments are confirmed and protected before the event takes place. The artist knows the booking is real and payment is reserved.
Funds are released only after the booking is completed as agreed. The artist receives payment once the event is fulfilled.
The system protects both parties equally using clear documented terms on Gigevate. This ensures decisions are based on agreements not assumptions.
Want to understand the full payment flow?
Learn exactly how payments are secured held and released on Gigevate.
Gigevate structures payments to keep bookings secure, transparent, and compliant while allowing artists and organisers to work independently. The platform protects payments and booking flows but does not replace invoicing responsibilities between parties.
This ensures flexibility for professionals while keeping every booking clear and protected.
You receive payment once your gig is confirmed complete and the performance has taken place. The platform fee is deducted automatically from your payout and covers secure escrow payments booking protection visibility and professional booking tools that support your career. Artists are responsible for issuing their own invoices to organisers where required. Gigevate does not generate invoices on behalf of artists but provides a clear booking record payment confirmation and communication history to support your accounting and reconciliation. Your payout is only released once the event is fulfilled ensuring clarity security and trust throughout the booking process.
You pay the full agreed booking amount when confirming the offer and the funds are held securely in escrow until the event is completed. This confirms the booking and shows clear intent while ensuring the artist knows payment is protected before the performance takes place. There are no platform fees for organisers and artists issue invoices directly where applicable. Gigevate does not sit between your accounting processes but keeps payment protected booking terms clear and communication documented. If plans change or a dispute arises your payment remains protected in escrow while the issue is reviewed using the agreed booking terms and communication history.
The Gigevate platform fee is charged to artists only & is automatically deducted from the payout once the booking is completed. The platform fee is subject to Dutch VAT in accordance with local regulations.
There are no hidden charges and organisers do not pay platform fees.
| Booking Amount (€) | Artist Fee (%) |
|---|---|
| Up to €500 | 10% |
| €500 to €2,500 | 15% |
| €2,500 to €5,000 | 12% |
| €5,000 to €25,000 | 10% |
| Above €25,000 | 8% |
All booking details payment records and timelines remain accessible inside the platform to support invoicing accounting and dispute resolution.
Once the organiser marks the gig as complete Gigevate triggers the payout and the payment is sent to the artist.
Payouts are processed within a maximum of three days depending on bank processing times and in many cases arrive sooner.
To receive payouts artists must complete identity verification and add their payout details. This is required for compliance and security and is why payouts are currently available only to EUROPEAN based users.
Every step of the payout can be tracked directly inside your Gigevate dashboard so you always know where your money is.
Cancellations are handled through the same protected booking system as payments. All outcomes are based on the agreed booking terms timelines and communication recorded inside Gigevate. Funds remain secured in escrow until a clear outcome is reached. The Gigevate platform fee is always retained and is never refunded. Funds remain protected in escrow until the outcome is confirmed.
If an organiser cancels a booking the refund outcome depends on when the cancellation occurs and the agreed booking terms. Cancellations made 14 or more days before the event may qualify for a refund of the booking amount excluding payment processing fees. Cancellations made less than 14 days before the event may result in a partial refund based on the agreed terms preparation completed and blocked availability. Cancellations made less than 4 days before the event may result in a cancellation fee or no refund depending on the booking agreement.
If an artist cancels a confirmed booking the organiser may file a complaint for review. Refund decisions are assessed using the agreed booking terms responsibilities and communication recorded inside Gigevate to ensure a fair and structured resolution. The Gigevate platform fee is always retained and is never refunded. Funds remain protected in escrow until the outcome is confirmed.
All refunds are processed through the same escrow system used for payments. Funds are never transferred directly between users. If no dispute is raised refunds are issued according to the cancellation terms. If a dispute is raised funds remain in escrow while the case is reviewed. Refund decisions are based on documented agreements not assumptions.
Cancellations and refunds are not based on personal opinions or creative preferences. Low attendance or audience response does not qualify for refunds unless explicitly agreed. Off platform or verbal agreements are not enforceable inside Gigevate.
Using escrow ensures cancellations are handled fairly transparently and without unnecessary conflict so the scene can keep moving forward.
Most bookings run smoothly but sometimes things do not go exactly as planned. Gigevate provides structured support when issues arise so artists and organisers are never left to figure things out alone.
Support can be requested directly from the booking. All terms payments and communication are already documented inside the platform which allows issues to be reviewed clearly fairly and efficiently.
If there is a disagreement between an artist and organiser we review the booking details and agreed terms inside the platform to support a fair structured and transparent resolution.
If expectations were not met or something went wrong during the event we review the booking details and agreed terms inside the platform to support a fair structured and transparent resolution.
If there is uncertainty around confirmed terms payments or responsibilities we review the booking details and agreed terms inside the platform to support a fair structured and transparent resolution.
Personal opinions or creative dissatisfaction
Disliking performance style
Technical faults not covered in the agreement
Verbal only or off platform arrangements
Low attendance unless contractually specified
These cases are closed with a clear explanation and the option to leave feedback.
Reach out to our support team and we will guide you through the next steps.
Gigevate is currently available in countries where our payment and escrow partners support secure bookings protected payouts and verified identity checks. This allows artists and organisers to book with confidence knowing that payments are compliant traceable and protected from start to finish. Right now Gigevate supports most of Europe and the United Kingdom so users can create profiles send booking requests and receive payouts safely.
Austria · Belgium · Bulgaria · Croatia · Cyprus · Czech Republic · Denmark · Estonia · Finland · France · Germany · Greece · Hungary · Ireland · Italy · Latvia · Lithuania · Luxembourg · Malta · Netherlands · Poland · Portugal · Romania · Slovakia · Slovenia · Spain · Sweden · Norway · Switzerland · Iceland · Liechtenstein · United Kingdom
North America · South America · Africa · Asia · Australia · New Zealand
To keep every booking safe Gigevate must follow financial regulations and identity verification requirements in each region.
Our escrow and payout partners can only operate in countries where KYC and compliance systems are fully supported.
Some regions are not live yet because these systems are still being enabled.
We are actively working to open access to more countries and will announce new regions as soon as they become available.
Payments in electronic music often fail when money moves too early too late or outside clear systems. Gigevate removes that risk by keeping every booking inside a protected payment flow from offer to payout. Funds never move directly between users and every step is documented visible and enforceable.
Gigevate works with established global payment partners to protect every booking from the moment it is created until payout is completed. These are regulated industry leaders trusted by thousands of businesses worldwide and built to operate at scale with strict compliance standards.
Trustap is Gigevate’s escrow partner and the system that secures booking funds once payment is made. Funds are held safely until the performance is completed or a dispute is resolved according to the agreed booking terms.
Trustap operates independently and impartially and works alongside Gigevate to protect both organisers and artists from fraud non fulfilment last minute cancellations and payment uncertainty. All decisions are based on confirmed booking details timelines and communication recorded inside the platform.
Trustap supports secure escrow transactions across Europe and the United Kingdom and meets strict regulatory and compliance requirements.
Stripe handles all artist payouts on Gigevate. It is one of the most widely used payment infrastructures in the world trusted by global platforms and enterprises. Once a performance is confirmed Stripe processes the payout efficiently with most payments arriving within a maximum of three days after verification depending on the artist’s bank. Artists can track payout status directly through their Gigevate dashboard.
Payout availability is limited to supported European regions due to KYC and compliance requirements which ensure payments remain secure and regulated.
Every booking on Gigevate stays inside a single protected system from offer to payout. Payments never move outside the platform money is never released early and nothing is left to guesswork. With escrow and payouts built directly into Gigevate every step is tracked transparent and protected so bookings run smoothly professionally and exactly as agreed.
For full details on how Trustap works, including dispute handling, security, account setup and transaction timelines, please visit the official Trustap Help Centre. These pages provide in-depth guidance directly from Trustap’s support team and are regularly updated with the latest processes and answers. Still stuck?
Contact Gigevate support or open a ticket from your booking page!
Your questions answered
Once an organiser sends a booking offer, the full payment is held securely in escrow through Trustap. After the event is completed and confirmed, the funds are released to the artist through Stripe. This ensures that both parties are protected throughout.
Escrow is a secure holding account that keeps funds safe until both sides fulfil their part of the agreement. On Gigevate, escrow protects the artist from cancellations and the organiser from no-shows or underperformance. It’s the foundation of trust between both parties.
Trustap is our official escrow partner. They are a verified third-party provider that securely holds and releases funds based on milestones, like a completed gig.
Once the organiser marks the gig as complete, funds are typically released within 24–48 hours via Stripe. You will get a notification when payout is initiated.
Yes. Both artists and organisers can track the full flow in the Gigevate dashboard: from offer sent, to deposit made, to funds released.
Disputes are submitted directly through Trustap and reviewed using available booking evidence, communications, and timelines. Gigevate may also support the claim with internal logs. Trustap makes a fair resolution based on proof.
Yes. We use Stripe to ensure fast, reliable, and global payouts. Artists must set up their Stripe account during onboarding to receive funds.
Escrow-protected bookings with Trustap
Seamless and fast Stripe payouts
Tools to manage and showcase your gigs
Increased visibility to verified organisers
Full support from Gigevate in case of issues
| Booking Amount (€) | Artist Booking Fee (%) |
|---|---|
| Up to €500 | 10% |
| €500 to €2,500 | 15% |
| €2,500 to €5,000 | 12% |
| €5,000 to €25,000 | 10% |
| Above €25,000 | 8% |
The fee is all-inclusive — there are no extra charges or payout fees. Everything is shown clearly before booking confirmation.
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Cancellations are handled based on our cancellation policy and the Trustap terms. If a booking is cancelled within the protection window, funds can be refunded or partially released, depending on what was agreed between both parties.
Funds will not be released until the organiser marks the gig as complete. If they fail to do so, the artist can raise a dispute through Trustap’s system, and Gigevate will support the resolution process with any available evidence.
If an artist fails to perform and does not provide a valid reason, the organiser can raise a dispute. Trustap will then assess the case and decide if a refund is due.
Once the artist accepts, the organiser pays through the platform.
The full amount is held securely in escrow by Trustap.
After the gig, the organiser confirms the event was completed.
Gigevate approves payout, and funds are released via Stripe to the artist.
You get paid after every confirmed gig — no ghosting, no chasing invoices.
You can view the full timeline and payment status in your dashboard.
Payouts are fast, secure and always visible.
You only pay once the artist accepts the booking.
No additional platform fees — the price you see is what you pay.
Escrow protects your money until the gig is complete.
You confirm the gig afterwards to trigger the payout.
Refunds are possible depending on the circumstances of the cancellation or dispute. All refund policies will be shown at the time of booking. For any issues, please open a case directly with Trustap.
No. All bookings on Gigevate go through our secure escrow flow. This protects everyone involved and prevents payment issues. It’s part of what makes the platform trusted.
Yes. Organisers and artists can discuss the offer inside the platform before payment is made. Once both sides agree, the offer can be confirmed and funds deposited.
Minor changes (like times or rider info) can be updated via the chat, but any major changes require both parties to approve a new offer or cancel the previous one.
Yes. Gigevate supports multiple bookings and recurring gigs. Each one will have its own payment flow and protection, so nothing gets lost.
We’re currently live in countries supported by Stripe and Trustap, including most of Europe, North America, and Australia. If you’re in a supported country, you can get booked and get paid securely.
❌ Gigevate is not available in:
South Africa, India, Russia, and other regions where Stripe or Trustap are not yet supported.
Gigevate supports major currencies including EUR, USD, and GBP. Final payout currency depends on your Stripe settings.
Yes. Stripe requires basic identity verification to process payouts. You will be asked to upload a valid ID and banking information securely during setup.
Yes. We follow strict GDPR guidelines and your personal data is protected. All sensitive data is handled via Trustap and Stripe’s secure systems.
Traditional payment methods do not offer protection for both parties. Trustap allows us to build a trusted booking ecosystem where the money is only released once the job is done. It keeps everyone accountable.
With manual payments, there is no protection or verification. With Gigevate, the platform tracks every step of the booking process and ensures funds are only released when both sides agree it is complete.
Anyone booking or performing at electronic music events: DJs, live acts, event organisers, promoters, collectives and more. Whether you are big or underground, this protects your work.
