ARTIST + ORGANISER
THE BOOKING TERMS ARE AGREED.
THE PARTIES ALIGN THE IMPORTANT BOOKING DETAILS INCLUDING THE EVENT, FEE, PERFORMANCE INFORMATION AND OTHER AGREED RESPONSIBILITIES BEFORE PAYMENT MOVES.
PROTECTED BOOKING PAYMENTS
NO GHOSTING. NO LAST-MINUTE PAYMENT CHAOS. NO GUESSING WHERE THE BOOKING STANDS.
GIGEVATE CONNECTS THE BOOKING, AGREED TERMS, PROTECTED PAYMENT, EVENT COMPLETION AND PAYOUT JOURNEY SO ARTISTS AND ORGANISERS CAN MOVE THROUGH A BOOKING WITH MORE CLARITY.
BEFORE THE MONEY MOVES
FROM AGREEMENT TO PAYOUT
ONCE THE BOOKING TERMS ARE CLEAR, PAYMENT SHOULD MOVE THROUGH A STRUCTURED PROCESS.
GIGEVATE CONNECTS THE BOOKING RECORD TO THE SUPPORTED PAYMENT FLOW SO BOTH SIDES CAN UNDERSTAND WHEN PAYMENT IS REQUIRED, WHAT STAGE THE TRANSACTION IS IN AND WHAT HAS TO HAPPEN BEFORE RELEASE.
THE PARTIES ALIGN THE IMPORTANT BOOKING DETAILS INCLUDING THE EVENT, FEE, PERFORMANCE INFORMATION AND OTHER AGREED RESPONSIBILITIES BEFORE PAYMENT MOVES.
THE ORGANISER MOVES INTO THE SUPPORTED PAYMENT FLOW SO THE TRANSACTION CAN BE CONNECTED TO THE BOOKING RATHER THAN AN INFORMAL OFF-PLATFORM TRANSFER.
TRUSTAP PROVIDES THE ESCROW-STYLE MARKETPLACE TRANSACTION LAYER USED TO HOLD FUNDS UNTIL THE REQUIRED TRANSACTION CONDITIONS ARE MET.
THE ARTIST DELIVERS THE BOOKING ACCORDING TO THE AGREED DETAILS WHILE THE PAYMENT STATUS REMAINS CONNECTED TO THE SAME BOOKING JOURNEY.
IF THE REQUIRED COMPLETION CONDITIONS ARE MET, THE TRANSACTION CAN MOVE FORWARD. WHERE A COMPLAINT OR DISPUTE IS AVAILABLE, RELEASE CAN BE PAUSED WHILE THE ISSUE IS REVIEWED.
ONCE THE TRANSACTION IS READY FOR RELEASE, PAYOUT CAN MOVE TO THE ARTIST SUBJECT TO VERIFICATION, PAYMENT-PARTNER PROCESSING, BANK PROCESSING AND THE TRANSACTION STATUS.
KNOW WHERE THE MONEY IS
PROTECTED PAYMENTS ONLY WORK WHEN USERS CAN UNDERSTAND THE TRANSACTION STAGE.
GIGEVATE IS DESIGNED TO KEEP PAYMENT STATUS CONNECTED TO THE BOOKING SO THE ARTIST AND ORGANISER CAN FOLLOW THE JOURNEY WITHOUT RELYING ON A RANDOM MESSAGE THREAD.
BOOKING DETAILS, AGREED TERMS, EVENT INFORMATION, PAYMENT STATUS AND SUPPORT CONTEXT SHOULD STAY CONNECTED SO USERS CAN UNDERSTAND WHAT HAPPENED AND WHAT COMES NEXT.
BEFORE YOU CONFIRM
THE PAYMENT FLOW IS SIMPLEST WHEN THE IMPORTANT RULES ARE CLEAR BEFORE THE TRANSACTION STARTS.
THE CURRENT BOOKING TERMS AND LIVE PAYMENT FLOW GOVERN THE DETAILS THAT APPLY TO A SPECIFIC BOOKING. THE POINTS BELOW EXPLAIN THE PRACTICAL PRINCIPLES WITHOUT REPLACING THOSE LEGAL TERMS.
THE ORGANISER MUST COMPLETE PAYMENT WITHIN THE TIMEFRAME REQUIRED BY THE CURRENT BOOKING TERMS AND LIVE BOOKING FLOW. IF PAYMENT IS NOT COMPLETED IN TIME, THE BOOKING MAY NOT ACTIVATE OR MAY BE CANCELLED.
GIGEVATE'S TERMS REQUIRE BOOKING PAYMENTS TO MOVE THROUGH TRUSTAP. MOVING MONEY OUTSIDE THE SUPPORTED FLOW CAN REMOVE THE PLATFORM'S PAYMENT STATUS, TRANSACTION RECORD AND DISPUTE CONTEXT.
ARTISTS OR OTHER PAYOUT RECIPIENTS MAY NEED TO COMPLETE IDENTITY, ACCOUNT AND PAYOUT VERIFICATION BEFORE FUNDS CAN BE RELEASED TO THEIR PAYMENT METHOD.
COUNTRY, CURRENCY AND PAYOUT SUPPORT CAN DEPEND ON THE GIGEVATE CONFIGURATION, TRUSTAP COVERAGE, VERIFICATION REQUIREMENTS AND THE SPECIFIC TRANSACTION.
GIGEVATE DOES NOT CREATE OR MANAGE PERFORMANCE-FEE INVOICES BETWEEN ARTISTS AND ORGANISERS. INVOICING AND VAT RESPONSIBILITIES REMAIN WITH THE RELEVANT PARTIES.
IF A MATERIAL BOOKING DETAIL CHANGES AFTER PAYMENT, BOTH SIDES SHOULD AGREE TO THE UPDATED TERMS AND KEEP THE CHANGE CONNECTED TO THE BOOKING RECORD.
MULTIPLE BOOKINGS CAN BE MANAGED THROUGH GIGEVATE, BUT EACH BOOKING SHOULD KEEP ITS OWN TERMS, PAYMENT STATUS, COMPLETION JOURNEY AND SUPPORT RECORD.
THE PAYMENT SYSTEM IS FOR ARTIST AND ORGANISER BOOKINGS. PUBLIC OR FAN USERS CAN USE PUBLIC-FACING DISCOVERY AND COMMUNITY FEATURES WITHOUT MAKING BOOKINGS OR USING THE PAYMENT TOOLS.
BUILT FOR THE ONES DOING THE WORK
ELECTRONIC MUSIC BOOKINGS SHOULD NOT DEPEND ON TRUST ALONE.
ARTISTS NEED TO KNOW A BOOKING HAS A REAL PAYMENT JOURNEY. ORGANISERS NEED A CLEANER WAY TO COMMIT, TRACK AND CLOSE THE BOOKING. BOTH SIDES NEED A RECORD WHEN SOMETHING CHANGES.
KEEP THE BOOKING FEE, PAYMENT STATUS AND PAYOUT JOURNEY CONNECTED TO THE PERFORMANCE INSTEAD OF CHASING A SEPARATE INVOICE OR PAYMENT PROMISE.
CONNECT THE PAYMENT TO THE AGREED BOOKING RATHER THAN SENDING MONEY THROUGH A SEPARATE, UNDOCUMENTED PROCESS.
WHEN PAYMENT AND BOOKING DETAILS ARE STRUCTURED, WORKING RELATIONSHIPS BECOME EASIER TO UNDERSTAND AND REPEAT.
TRUSTED PAYMENT PARTNERS
GIGEVATE PROVIDES THE BOOKING EXPERIENCE. SPECIALIST PAYMENT INFRASTRUCTURE SUPPORTS THE MONEY MOVEMENT.
TRUSTAP PROVIDES THE ESCROW-STYLE MARKETPLACE TRANSACTION LAYER. STRIPE PROVIDES PAYMENT INFRASTRUCTURE USED BY TRUSTAP. GIGEVATE'S OWN TERMS STATE THAT GIGEVATE IS NOT THE PAYMENT PROCESSOR AND DOES NOT DIRECTLY HOLD USER FUNDS.
TRUSTAP'S MARKETPLACE PRODUCT USES A MILESTONE-BASED PAYMENT SYSTEM DESIGNED TO ACT AS A SECURE BRIDGE BETWEEN MARKETPLACE USERS.
STRIPE'S OFFICIAL TRUSTAP STORY EXPLAINS HOW TRUSTAP USES STRIPE TO SUPPORT ITS PAYMENT EXPERIENCE AND MONEY-MOVEMENT INFRASTRUCTURE.
GIGEVATE CONNECTS THE BOOKING RECORD, AGREED TERMS, COMMUNICATION CONTEXT AND USER JOURNEY TO THE SUPPORTED PAYMENT PROCESS.
FEES & DEDUCTIONS
PAYMENT COSTS SHOULD NOT ARRIVE AS A SURPRISE AFTER THE BOOKING.
THE APPLICABLE GIGEVATE AND PAYMENT-PARTNER FEES SHOULD BE VISIBLE BEFORE BOOKING CONFIRMATION. FOR THE CURRENT LEGALLY BINDING FEE RESPONSIBILITIES, USE THE LATEST BOOKING TERMS AND THE LIVE PAYMENT FLOW.
UNDERSTAND THE BOOKING AMOUNT, APPLICABLE FEES AND THE PAYMENT STEP BEFORE THE TRANSACTION IS CONFIRMED.
WHERE A DEDUCTION APPLIES, THE USER SHOULD BE ABLE TO UNDERSTAND THE TRANSACTION AND PAYOUT RECORD.
THE BOOKING TERMS ARE THE REFERENCE FOR LEGALLY BINDING BOOKING-FEE, PAYMENT AND CANCELLATION RESPONSIBILITIES.
IF SOMETHING GOES WRONG
PROTECTED PAYMENTS GIVE BOTH SIDES A CLEARER WAY TO HANDLE AN ISSUE BEFORE THE TRANSACTION CLOSES.
THE OUTCOME DEPENDS ON THE AGREED BOOKING TERMS, PAYMENT STATUS, TIMING, THE APPLICABLE TRUSTAP FLOW AND THE EVIDENCE AVAILABLE FOR REVIEW.
A PAYMENT OUTCOME SHOULD FOLLOW THE BOOKING RECORD, NOT A LAST-MINUTE ARGUMENT IN A SEPARATE MESSAGE THREAD.
WHERE THE APPLICABLE FLOW ALLOWS A COMPLAINT OR DISPUTE, RAISE IT WITHIN THE RELEVANT TRANSACTION WINDOW.
THE PAYMENT FLOW CAN KEEP THE TRANSACTION FROM MOVING TO FINAL RELEASE WHILE THE ISSUE IS BEING REVIEWED.
THE BOOKING DETAILS, AGREED TERMS, COMMUNICATION AND RELEVANT EVIDENCE HELP PROVIDE CONTEXT.
FUNDS CAN THEN MOVE ACCORDING TO THE APPLICABLE TRANSACTION OUTCOME, BOOKING TERMS AND PAYMENT-PARTNER PROCESS.
CURRENT PAYMENT ROLLOUT
GIGEVATE'S CURRENT PAYMENT GUIDANCE IS EUROPE-FIRST.
EXACT ELIGIBILITY CAN DEPEND ON THE CURRENT GIGEVATE CLIENT CONFIGURATION, TRUSTAP-SUPPORTED REGISTRATION COUNTRIES, TRANSACTION CURRENCY, VERIFICATION REQUIREMENTS AND THE LIVE PAYMENT FLOW.
TRUSTAP SUPPORTS A BROADER GLOBAL SET OF REGISTRATION COUNTRIES THAN GIGEVATE CURRENTLY PROMOTES PUBLICLY. GIGEVATE ELIGIBILITY SHOULD THEREFORE BE CONFIRMED INSIDE THE LIVE PAYMENT FLOW RATHER THAN ASSUMED FROM TRUSTAP'S GENERAL MARKETPLACE COVERAGE.
TRUSTAP'S CURRENT DOCUMENTATION LISTS THE FOLLOWING EUROPEAN SELLER COUNTRIES. A COUNTRY APPEARING HERE DOES NOT BY ITSELF GUARANTEE THAT EVERY GIGEVATE PAYMENT FLOW IS ENABLED FOR THAT USER OR TRANSACTION.
TRUST, SUPPORT & PAYMENT RESOURCES
THIS PAGE EXPLAINS THE PAYMENT JOURNEY. USE THE LINKS BELOW FOR THE FULL BOOKING PROCESS, TRUST & SAFETY, LEGAL TERMS, ROLE-SPECIFIC GUIDANCE OR OFFICIAL TRUSTAP SUPPORT.
YOUR QUESTIONS ANSWERED
THESE ANSWERS FOCUS ON THE PARTS OF THE PAYMENT JOURNEY USERS MOST NEED TO UNDERSTAND WITHOUT REPEATING THE SAME ESCROW AND PAYOUT EXPLANATION THROUGHOUT THE PAGE.
THE BOOKING MOVES FROM AGREED TERMS INTO THE SUPPORTED PAYMENT FLOW. TRUSTAP PROVIDES THE ESCROW-STYLE TRANSACTION LAYER, THE EVENT TAKES PLACE, THE BOOKING REACHES ITS COMPLETION OR REVIEW STAGE, AND THE TRANSACTION CAN THEN MOVE TO PAYOUT WHEN THE REQUIRED RELEASE CONDITIONS ARE MET.
ESCROW-STYLE PAYMENT PROTECTION SEPARATES PAYMENT FROM FINAL RELEASE. TRUSTAP'S MARKETPLACE PRODUCT USES MILESTONE-BASED TRANSACTIONS SO FUNDS CAN BE HELD UNTIL THE REQUIRED CONDITIONS ARE MET.
NO. GIGEVATE'S TERMS STATE THAT GIGEVATE IS NOT THE PAYMENT PROCESSOR AND DOES NOT HOLD USER FUNDS. TRUSTAP MANAGES THE FINANCIAL TRANSACTION PROCESS CONNECTED TO THE BOOKING.
PAYOUT CAN MOVE AFTER THE BOOKING REACHES THE REQUIRED COMPLETION AND RELEASE CONDITIONS. ACTUAL TIMING CAN DEPEND ON VERIFICATION, TRANSACTION STATUS, PAYMENT-PARTNER PROCESSING AND BANK PROCESSING.
GIGEVATE IS DESIGNED TO KEEP PAYMENT STATUS CONNECTED TO THE BOOKING JOURNEY SO USERS CAN FOLLOW THE TRANSACTION STAGE ALONGSIDE THE RELEVANT BOOKING RECORD.
WHERE THE APPLICABLE TRUSTAP FLOW ALLOWS A COMPLAINT OR DISPUTE, RELEASE CAN BE PAUSED WHILE THE ISSUE IS REVIEWED. THE BOOKING DETAILS, AGREED TERMS, COMMUNICATION AND EVIDENCE CAN HELP PROVIDE CONTEXT.
THE OUTCOME DEPENDS ON THE AGREED BOOKING TERMS, TIMING, PAYMENT STATUS AND THE APPLICABLE TRANSACTION OR DISPUTE PROCESS.
APPLICABLE PLATFORM AND PAYMENT-PARTNER FEES SHOULD BE SHOWN BEFORE BOOKING CONFIRMATION. USE THE CURRENT BOOKING TERMS AND LIVE PAYMENT FLOW FOR THE FEE RESPONSIBILITIES THAT APPLY TO THE TRANSACTION.
IDENTITY OR PAYOUT VERIFICATION MAY BE REQUIRED BEFORE A RECIPIENT CAN RECEIVE FUNDS. REQUIREMENTS DEPEND ON THE PAYMENT FLOW, ACCOUNT, COUNTRY AND PAYMENT-PARTNER RULES.
GIGEVATE'S PUBLIC PAYMENT GUIDANCE IS CURRENTLY EUROPE-FIRST. EXACT ELIGIBILITY DEPENDS ON THE GIGEVATE ROLLOUT, TRUSTAP CLIENT COVERAGE, COUNTRY, CURRENCY, VERIFICATION REQUIREMENTS AND LIVE TRANSACTION FLOW.
TRUSTAP IS BUILT FOR MARKETPLACE TRANSACTIONS WHERE PAYMENT NEEDS TO BE CONNECTED TO MILESTONES AND RELEASE CONDITIONS RATHER THAN SENT AS A SIMPLE DIRECT TRANSFER.
FOR BOOKING OR GIGEVATE QUESTIONS, USE GIGEVATE SUPPORT. FOR TRUSTAP TRANSACTION OR ACCOUNT QUESTIONS, USE THE OFFICIAL TRUSTAP HELP CENTRE. THE LINKS ABOVE TAKE YOU DIRECTLY TO THE RELEVANT RESOURCE.
PAYMENT MUST BE COMPLETED WITHIN THE TIMEFRAME REQUIRED BY THE CURRENT BOOKING TERMS AND LIVE BOOKING FLOW. THE CURRENT TERMS INCLUDE SPECIFIC PAYMENT-DEADLINE RULES, SO USERS SHOULD CHECK THEM BEFORE CONFIRMING A BOOKING.
GIGEVATE'S CURRENT TERMS REQUIRE BOOKING PAYMENTS TO BE PROCESSED THROUGH TRUSTAP. AN OFF-PLATFORM PAYMENT DOES NOT FOLLOW THE SAME SUPPORTED TRANSACTION FLOW OR KEEP THE PAYMENT STATUS CONNECTED TO THE BOOKING.
SUPPORTED CURRENCIES DEPEND ON THE GIGEVATE PAYMENT CONFIGURATION, USER COUNTRY, TRUSTAP SUPPORT AND THE SPECIFIC TRANSACTION. THE LIVE PAYMENT FLOW SHOULD BE TREATED AS THE SOURCE FOR THE CURRENCY OPTIONS AVAILABLE TO A USER AT CONFIRMATION.
IMPORTANT CHANGES AFTER PAYMENT SHOULD BE AGREED BY BOTH SIDES AND DOCUMENTED INSIDE THE BOOKING. A MATERIAL CHANGE MAY REQUIRE AN UPDATED AGREEMENT, NEW OFFER OR OTHER ACTION DEPENDING ON THE CURRENT BOOKING TERMS.
YES. MULTIPLE BOOKINGS CAN BE MANAGED THROUGH GIGEVATE, BUT EACH BOOKING SHOULD KEEP ITS OWN AGREED TERMS, TRANSACTION STATUS, COMPLETION FLOW AND SUPPORT HISTORY.
GIGEVATE'S PRIVACY POLICY EXPLAINS HOW PERSONAL AND TRANSACTION DATA ARE HANDLED. PAYMENT AND VERIFICATION INFORMATION MAY ALSO BE PROCESSED BY THIRD-PARTY PAYMENT PROVIDERS UNDER THEIR OWN SECURITY, PRIVACY AND COMPLIANCE REQUIREMENTS.
READY TO USE THE PAYMENT FLOW?
ACCESS GIGEVATE TO SEND OR RECEIVE BOOKING REQUESTS, KEEP THE AGREED TERMS CONNECTED TO THE BOOKING AND MOVE THROUGH THE SUPPORTED PAYMENT JOURNEY.
